Shipping policy
Gold Seal Shilajit LTD (“we” and “us”) is the operator of Gold Seal Shilajit (“Website”). By placing an order through this website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Shipping Costs
We ship using Royal Mail Tracked 24 Delivery Service in the UK and International Tracked Delivery worldwide.
Delivery Terms
2.1 Shipping, Processing & Delivery Time
We ship from countries all around the world to ensure you receive your order as soon as possible. Processing is done the same day as purchase. We ship out every day before 2 pm.
Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
UK Tracked 24 Delivery: Generally takes 1-2 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 3 business days.
Ireland Tracked International: Generally takes 5-7 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 9 business days.
Europe Tracked International Delivery: Generally takes 5-8 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 9 business days.
Worldwide International Tracked Delivery: Generally takes 7-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 12 business days.
2.3 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of the order. Our warehouse operates Monday to Saturday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.4 Change of Delivery Address
For change of delivery address requests, we can update the address at any time before the order has been dispatched. If an incorrect address is added, we are not obliged to replace the order.
2.5 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
2.6 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock item(s) and dispatch the rest of the order.
2.7 Delivery Time Exceeded
If the delivery time exceeds the forecasted time, please contact us so we can conduct an investigation. Items lost by Royal Mail will be replaced but only after 7 days.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates provided by the shipping carrier.
Parcels Damaged in Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps. We will require the damaged goods returned to us before sending out a replacement.
Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
5.2 Import Duties & Taxes
Import duties and taxes for international shipments are the responsibility of the customer.
Cancellations
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
8.1 Process for Parcel Damaged In-Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for Parcel Lost In Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer Service
For all customer service inquiries, please email us at info@goldsealshilajit.com.
