Refund policy

At Gold Seal, we are committed to providing high-quality products and excellent customer service. If you receive the wrong item or wish to return a product, we offer a 7-day return policy, subject to the following conditions:

Eligibility for Returns & Exchanges

1. Wrong Item Received

If you receive an incorrect product, you must notify us within 7 days of delivery. To be eligible for an exchange:

The item must be unopened, unused, and in its original packaging.

All tags, labels, and seals must be intact.

The item must be in resalable condition.

2. Change of Mind Returns

If you no longer want the item, you may return it within 7 days, provided:

It remains unopened, unused, and in its original packaging.

It is in perfect, resalable condition.

Return Process

1. Contact Customer Service

Email us at info@goldsealshilajit.com within 7 days of delivery and provide:

Your order number.

A brief reason for return.

Photos of the item (if required).

2. Return Approval & Shipping

Once approved, we will provide return instructions. The item must be shipped back within 7 days of return approval.

3. Inspection & Refund/Exchange

Upon receiving and inspecting the item, we will process an exchange or refund. Refunds are typically processed within 5-7 business days.

Important Notes:

Shipping Costs

If we sent the wrong item, we will cover the return shipping costs. If returning due to a change of mind, the customer is responsible for return shipping costs.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons. This includes perishable goods, personal care products, and opened supplements.

Returns Not Meeting Criteria

If the returned item does not meet the conditions listed above, we may refuse the return or apply a restocking fee.

Contact Information

For further assistance, please contact:
info@goldsealshilajit.com

Gold Seal Shilajit reserves the right to amend this policy at any time.